The BBB said that over the past year, it’s received over 270 complaints about Epic Games, that has made a lot of money out of Fortnite along with other favorite video games. Most of the complaints regard customer service issues and issues with refunds and exchanges – and the majority of them were not addressed by the Cary, N.C.-based company, the BBB said in a news release.
A spokesman for Epic Games said in a statement Thursday that the company is not connected with the BBB and that it has”redirected all participant submitted complaints by the BBB to our Player Support staff.” When asked how many complaints the company has obtained directly, the spokesman stated Epic Games gets client support requests each day for a variety of factors. He added that worried customers should reach out to Epic Games’ customer service.
However, the BBB noted it, too, has tried”on several occasions” to get Epic Games, but it never received a response from the company.
The BBB reported it has obtained 279 complaints about Epic Games’ customer support and gaming problems within the past 3 decades, but that 271 of these were reported at the past calendar year, as the organization’s top game, Fortnite, has taken to a life of its own.
Over the past 3 decades, Epic Games has made an effect on the gaming industry, producing smash hits like Unreal, Gears of War and Shadow Sophisticated.
Fortnite, a last-person-standing multiplayer survival match, which was clarified by TechCrunch as” Lord of the Flies meets Hunger Games,” has turned into the latest game craze, amassing over 200 million players and helping to earn Epic Games billions of dollars in earnings. Fortnite generated $300 million (roughly Rs. 2,100 crores) in its first 200 days on Apple’s iOS system, based on analysis from Sensor Tower.
According to The Washington Post’s Brian Fung:”The organization reportedly made $3 billion (approximately Rs. 21,000 crores) in gain in 2018, thanks in part to its hit game along with also the cultural phenomenon it has become.”
Those gains are generated in large part through in-game microtransactions from Fortnite, which can be free to playwith. Once in the game, players can purchase for their characters fresh outfits and emotes, like signature chords and dances, using V-Bucks, the game’s online currency. In-game product changes in cost, with the hottest outfits and emotes that range from $15-$20.
However, at least some players, and their parents, aren’t pleased with the experience.
Some who filed complaints with the BBB said that their credit cards had been billed for in-game purchases without authorisation and that when approached Epic Games together with the matter, the company declined to return the cash.
“Epic Games is swindling parents with real sport purchases, tricking young customers & using unethical practices for charging,” one person wrote on the BBB’s web site. “I authorised a 1-time Epic Games buy for my 11 yr-old son, just to discover EG did NOT erase my credit card information, & thus my son was making unauthorised purchases, racking up $140 in less than 8 days following the first authorised buy.
“NEXT, (the) alleged customer service hyperlinks are a scamI named the major phone line & tried multiple alternatives to reach any service, only to reach numerous dead-ends. I emailed too but received a 3rd-party disclosure, so I’ve been tricked in reaching out to client support. I firmly suspect Epic Games made their Fortnite main web page to first lure kids with all the $5 game download, BUT purposely DO NOT PROVIDE parents a way to control their credit card security, causing the possibility of multiple unauthorised purchases.”
Others said the Epic Games accounts”are often hacked, stolen & sold to third parties” and that the company offers”no method to block thieves & recover accounts”
“That is a SCAM,” one man said.
“I’ve been wronged,” another said.