Google Defends Employing Humans to Listen to Some Voice-Assistant Recordings

Builders employed by Google listen to Records of conversations Clients have with their Google voice-activated Apparatus, the search giant said Thursday, adding to a string of privacy concerns about technology Firms’ data collection practices.

Google said contractors review a small proportion of the recordings made by customers through Google Assistant devices, like google Home and phones using Android applications. The disclosure follows a report by a Belgian news site that obtained samples of the recordings.

Although Google said only two-tenths of a percent of recordings are utilized for human review, in addition, it revealed that clients may occasionally be listed even when they aren’t using Assistant.

Human review of these recordings is necessary to improve the software’s understanding of different languages, Google said in a blog post.

“Language specialists review and transcribe a small set of questions to help us understand those languages,” wrote Google product manager David Monsees. “This is a critical part of the process of building speech technology”

How and voice-reliant devices record client queries has been a hot-button problem this year. Amazon, for immediate, documents and keeps conversations on its Alexa apparatus, and it employs humans to review some of them. The business is facing many lawsuits from customers who say that they didn’t consent to having their own voices or even people of minors listed.

(Amazon CEO Jeff Bezos owns The Washington Post.)

“We are conducting a complete review of our safeguards within this space to prevent misconduct in this way from happening again,” explained Monsees.

The most recent revelation from Google highlights how human reviewers tend to be at the center of what many technology companies say are automatic processes. Thousands of people, as well as applications, review articles on Facebook, YouTube and other social networking websites to ensure that they are appropriate.

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